Shipping policy

At estore.me, we are committed to ensuring that your purchases are delivered to you in a timely and secure manner. Please review the details of our shipping policy to understand how we handle your orders and what you can expect in terms of delivery.

1. Shipping Regions

We currently offer shipping within the United Arab Emirates (UAE) and to select international locations. If you are unsure whether we ship to your location, feel free to contact us for more details.

2. Shipping Rates and Delivery Times

Shipping rates and delivery times vary based on your location and the type of product you order.

- Within UAE:
- Standard delivery typically takes 2-3 business days.
- Express delivery options are available and can take 1-2 business days, depending on the region.
- Shipping rates within the UAE are calculated at checkout based on the size, weight, and destination of your order.

- International Shipping:
- Delivery times for international orders vary depending on the destination. It typically takes 5-10 business days for standard international shipping.
- Shipping costs for international orders are calculated at checkout.
- Please note that customs, duties, and taxes may apply for international orders, which are the responsibility of the customer.

3. Order Processing

Orders placed on business days (Monday to Friday) are usually processed and dispatched within 24 hours of receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive an email notification containing your tracking information to monitor your delivery status.

4. Shipping Carriers

We partner with reliable courier services to deliver your orders safely and on time. Depending on your location, we may use various shipping providers to ensure fast and efficient delivery.

5. Delivery Conditions

- Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. estore.me is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

- Delivery Attempts: For domestic deliveries, our courier partner will attempt to deliver your order up to two times. If the delivery fails after two attempts, the package will be returned to our warehouse, and you may be charged an additional fee for re-delivery.

6. Delays

While we strive to meet our delivery timelines, there may be delays due to circumstances beyond our control, such as extreme weather conditions, customs delays for international shipments, or unforeseen issues with the courier. In such cases, we will notify you as soon as possible and work to resolve the situation quickly.

7. Damaged or Lost Shipments

- Damaged Orders: If your order arrives damaged, please report it to us immediately upon receipt, along with photographs of the damaged package and item(s). We will work with you to resolve the issue, which may include replacing the damaged items or offering a refund.

- Lost Orders: In the rare event that your order is lost during shipping, we will investigate with the courier service. Once confirmed, we will issue a replacement or refund for the lost order.

8. Customs and Duties (For International Orders)

International shipments may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for further details.

9. Contact Us

If you have any questions regarding shipping or need assistance with tracking your order, please contact our customer service team:

Call Us:  +971 52 7840480

WhatsApp: +971 52 7840480
Email: info@estore.me.com

We are happy to assist you with any inquiries you may have about your order.